• • e-Services Helpdesk for individuals

    Do you need a NETFILE access code? You can use our NETFILE access code online service to retrieve it.

    How you can contact us

    e-Services Helpdesk for individuals To get help accessing My Account, Quick Access or using NETFILE, TELEFILE, or Represent a client	1-800-714-7257
    If you're calling from outside Canada and the United States, call us collect at	709-772-8371
    TTY e-Services Helpdesk for individuals	1-888-768-0951

    
    

    e-Services Helpdesk hours of service

    Time zone	Monday to Friday
    Pacific Time	3:45 a.m. to 9:00 p.m.
    Mountain Time	4:45 a.m. to 10:00 p.m.
    Central Time	5:45 a.m. to 11:00 p.m.
    Eastern Time	6:45 a.m. to 12:00 a.m.
    Atlantic Time	7:45 a.m. to 1:00 a.m.
    Newfoundland and Labrador Time	8:15 a.m. to 1:30 a.m.
    Outside Canada and the US (Eastern Time)	6:45 a.m. to 12:00 a.m.
    TTY (Eastern Time)	6:45 a.m. to 12:00 a.m.

    
    

    Notes:

    1. The e-Services Helpdesk is not available on statutory or civic holidays.
    2. If your question is about a screen, please have the screen reference number handy. You will find the number at the bottom right corner of your screen. If your question is about an error message, please have the message and error number handy.

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